Shipping policy

SHIPPING
Our ceramics studio is based in Camden NSW, Australia. 

We take great care in packaging your ceramics to ensure they arrive at your door safely. Postage and handling charges are additional to the retail price and calculated upon checkout.

We ship Australia wide. 

Once full payment has been received for your order, processing time will be 2-4 days and then will ship within 2-5 business days.

All domestic orders are sent with Sendle, through Shopify shipping. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. 

Please ensure that the delivery details entered during checkout are correct. We are not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply.

If you have any questions or concerns, please get in touch with us at info@clayandstem.com.au